We encourage you to review our size guide carefully before placing your order. If you’re unsure about sizing or need assistance, our team is here to help! You can:

• Reach out via our chat box on the website, Instagram and Tiktok.
• Email us at hello@mohalagrey.com for personalized shopping support.

We currently do not offer direct exchanges. However, if you meet the return conditions (outlined below), you can return the item and place a new order, get store credit or get a refund.

We accept returns under the following conditions:

• Sizing or Order Issues: If there is a sizing or order mix-up caused by us.
• Damaged Items: If the items delivered are damaged or torn upon receipt.
• Refunds take 10 working days after we must have received your return and approved for a refund.

Conditions for Returns:

• Returns must be initiated within 3 days of receiving your order.
• Items must be in their original, saleable condition , unworn, unwashed, with all tags intact, and be free of smells, makeup and stains before a refund can be initiated.
• All returned items will be inspected by our team for signs of wear or damage.

Important Notes:

• We do not offer refunds if items are damaged, not in a saleable condition, worn, washed, missing tags, smells, visible makeup and stains.
• Approved returns will allow you to place a new order , receive store credit or get a refund to your original payment account.
• Any items returned that do not meet the above conditions will not be accepted
• Please note that returns are not free of charge, except in case of defective items and cost of the packaging items and label fee of $10 within Canada and $20 for international orders will be deducted from your refund.
• Kindly note that shipping fees are non - refundable.
• Also the Mohala Grey tote bag should be returned unused if you are processing a return, else a token of $20 will be deducted from your refund if you choose to keep it.

Need Assistance?

If you have any questions or concerns, don’t hesitate to contact us, we’re here to help!

• Email: hello@mohalagrey.com
• Chat: Use the chat box on our website for real-time support. Thank you for choosing us.