PRIVACY POLICY
At Mohala Grey, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase from us online or through POS (point-of-sale) systems, or shop with us at physical pop-up events.
In this policy, “Mohala Grey,” “we,” “us,” and “our” refer to Mohala Grey as a business. By using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect personal data to ensure a seamless shopping experience, process orders, and provide you with excellent customer service. Below is an overview of the information we collect:
Contact Details: Your name, email address, phone number, and physical address (for billing and shipping purposes).
Order Information:
Account Information: If you create an account on our Shopify website, we may collect:
Billing and Shipping Address
Images, Photos, and Videos
Personal Preferences
Social Media Information
How We Use Your Information
We collect and use your data to provide and improve our services, communicate with you, and ensure your shopping experience is smooth. Specific uses include:
Order Fulfilment: To process your orders, ship products, and handle returns or exchanges.
Customer Support: To respond to inquiries and provide assistance.
Personalized Experience: To tailor recommendations, promotions, and communications based on your preferences.
Marketing & Promotions: To send newsletters, special offers, and updates (with your consent).
Analytics & Improvement: To understand how customers use our website and improve our services and offerings.
Sharing Your Information
We respect your privacy and will not sell or rent your personal information. However, we may share data with trusted third parties in the following circumstances:
Service Providers: With Shopify and payment processors to complete transactions and process orders.
Delivery Services: With shipping companies to deliver your orders.
Marketing Tools: With email marketing platforms or social media channels to send newsletters or targeted promotions (if you’ve opted in).
Legal Obligations: If required to comply with laws or protect our rights.
Data Security
We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, or misuse. Shopify’s platform is built with secure technology to safeguard customer data, including payment information.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze traffic. You can manage cookie preferences in your browser settings.
Your Rights
As a customer, you have the following rights regarding your personal data:
Access & Correction: You can request access to your personal data or ask for corrections to any inaccuracies.
Opt-Out of Marketing: You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly
Data Deletion: You can request that we delete your personal data unless it is required for legal or transactional purposes.
Third-Party Links
Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of these websites.
Contact Us
If you have questions or concerns about our Privacy Policy or how your information is used, please contact us at:
Email: hello@mohalagrey.com
Chat: Use the chat box on our website
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates.
Effective Date: 20th January, 2025.
Thank you for trusting Mohala Grey with your personal information!